Refunds

Cancelling and refunds.

How Pro renews, how to stop it, and what happens next. Updated .

Who sells Pro to you

On invoicewren.com and in the web app, Pro is sold by Paddle, our payment partner, which acts as the seller of record. It takes your payment, charges the sales tax or VAT, and sends you the receipt. In the Android app, Google Play sells it. This page tells you how to cancel and how refunds work in each place. The Terms explain the plans themselves.

How renewal works

Pro renews by itself at the end of each period you chose (monthly, every 6 months or yearly), at the price you were shown at checkout, until you cancel. Your price does not go up while you stay subscribed. The price and the period are on the checkout page before you pay.

How to cancel

  • Bought on the web: cancel in Paddle’s customer portal, using the link in your Paddle receipt email. You can do this at any time, without writing to us.
  • Bought on Google Play: cancel in Google Play, under Payments and subscriptions, then Subscriptions.

When you cancel, Pro stays on until the end of the period you already paid for, and then your account goes back to Free. Nothing is deleted. Your documents, jobs and clients stay, links you already sent keep working, and you can still read and export everything. If you cannot find where to cancel, write to Contact or hello@invoicewren.com and we will point you to the right place.

Refunds

Paddle’s refund policy applies to web purchases. In short, a purchase is not refundable unless the law says it must be, but Paddle can, at its own choice, refund a purchase if you ask within 14 days of the date you bought it. A request within 14 days does not guarantee a refund. To ask, use the link in your Paddle receipt or write to us and we will pass it on. Paddle handles the money, and the refund goes back to the way you paid. Paddle’s own page is the final word: Paddle Refund Policy.

Google Play’s own rules apply to purchases made in the Android app. Ask for those refunds through Google Play.

We do not match or adjust prices between places, and we do not refund the difference between prices in different stores.

If you are in the EU, the UK or Switzerland

InvoiceWren is sold for business use. If you buy it as a consumer, meaning for purposes outside your trade, business or profession, the law gives you the right to cancel a new purchase within 14 days without giving a reason. Under Paddle’s policy this covers the first payment of a subscription, not the payments that follow it, and the right is lost if you asked to start using Pro straight away and agreed to that. These rights cannot be removed by our Terms. Use Paddle’s customer portal or write to us.

Pro in rupees (India)

The rupee price is for buyers in India only, and only as a yearly plan. If a rupee purchase is not made from India, we cancel it and refund it in full. Read Terms for how we check this.

If your card payment fails

If a renewal payment fails, the payment provider tries again for a short time. During that time Pro may stay on. If the payment still fails, your account goes back to Free, and nothing is deleted.

Deleting your account

Deleting your account is separate from cancelling Pro. If you delete your account, everything is erased 30 days later (see Privacy). Cancel Pro as well, in the place you bought it, so that it does not renew.

Sources

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